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<blockquote data-quote="option1978" data-source="post: 1064195435" data-attributes="member: 76404"><p>Recently my gf got quite hooked up with online shopping & have bought quite a number of stuff via Groupon with most of them being delivered within the stipulated time & without much incident except for a mop that she ordered over 2 months back.</p><p></p><p>When the mop did not arrive within the stipulated delivery time frame, we started writing to the vendor & copied to Groupon to get some commitment from them on when exactly will the product be delivered. All these while, only Groupon replied us while the vendor kept quite but then seems that Groupon was unable to control & get the vendor to deliver the god damn mop. Finally, i got really pissed off & asked my gf to write to them again & give them a deadline to either deliver the product to our door step or refund the full amount by end of the week, failure to do so in which we will lodge an official complaint with the consumer tribunal as well as going public to let others know how unreliable Groupon are.</p><p></p><p>Groupon then replied & informed that they will process the refund but politely asked for a time extension to process it. What happened next was really surprising for us:</p><p></p><p>Groupon sent us a transaction slip stating that the money have been credited back to to my gf's CC account & will take some time to clear & at the same time that stupid vendor delivered the mop to her. All these while the stupid vendor kept quiet & never bother to reply despite that all correspondence were directed to them & replies copied to them but yet as the refund is being processed, they sent the product.</p></blockquote><p></p>
[QUOTE="option1978, post: 1064195435, member: 76404"] Recently my gf got quite hooked up with online shopping & have bought quite a number of stuff via Groupon with most of them being delivered within the stipulated time & without much incident except for a mop that she ordered over 2 months back. When the mop did not arrive within the stipulated delivery time frame, we started writing to the vendor & copied to Groupon to get some commitment from them on when exactly will the product be delivered. All these while, only Groupon replied us while the vendor kept quite but then seems that Groupon was unable to control & get the vendor to deliver the god damn mop. Finally, i got really pissed off & asked my gf to write to them again & give them a deadline to either deliver the product to our door step or refund the full amount by end of the week, failure to do so in which we will lodge an official complaint with the consumer tribunal as well as going public to let others know how unreliable Groupon are. Groupon then replied & informed that they will process the refund but politely asked for a time extension to process it. What happened next was really surprising for us: Groupon sent us a transaction slip stating that the money have been credited back to to my gf's CC account & will take some time to clear & at the same time that stupid vendor delivered the mop to her. All these while the stupid vendor kept quiet & never bother to reply despite that all correspondence were directed to them & replies copied to them but yet as the refund is being processed, they sent the product. [/QUOTE]
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