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Message: <blockquote data-quote="cyclonite" data-source="post: 574474" data-attributes="member: 787">A timeless lesson on how consultants can make a difference for an> organization.>> Last week, we took some friends out to a new restaurant, and noticedthat> the waiter who took our order carried a spoon in his shirt pocket. It> seemed a little strange. When the busboy brought our water andutensils,I> noticed he also had a spoon in his shirt pocket. Then I looked aroundsaw> that all the staff had spoons in their pockets.>> When the waiter came back to serve our soup I asked, "Why the spoon?">> "Well, "he explained, "the restaurant's owners hired AndersenConsulting> to> revamp all our processes. After several months of analysis, theyconcluded> that the spoon was the most frequently dropped utensil. It representsa> drop> frequency of approximately 3 spoons per table per hour. If ourpersonnel> are> better prepared, we can reduce the number of trips back to the kitchenand> save 15 man-hours per shift.">> As luck would have it, I dropped my spoon and he was able to replaceit> with> his spare. "I'll get another spoon next time I go to the kitcheninstead> of> making an extra trip to get it right now.">> I was impressed. I also noticed that there was a string hanging out ofthe> waiter's fly. Looking around, I noticed that all the waiters had thesame> string hanging from their flies. So before he walked off, I asked the> waiter, "Excuse me, but can you tell me why you have that string right> there?">> "Oh, certainly!" Then he lowered his voice. "Not everyone is soobservant.> That consulting firm I mentioned also found out that we can save timein> the> restroom. By tying this string to the tip of you know what, we canpullit> out without touching it and eliminate the need to wash our hands,> shortening the time spent in the restroom by 76.39 percent.>> I asked "After you get it out, how do you put it back?">> "Well," he whispered, "I don't know about the others, but I use the> spoon."</blockquote>

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