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Message: <blockquote data-quote="valkerie" data-source="post: 1063538874" data-attributes="member: 114878">We are looking for person who has Telco background with UNIX/Linux knowedged/experience.If interested, kindly forward your resume to ainul@xcellinkgroup.comRequirements :Candidate must possess at least Bachelor’s Degree, Post graduate Diploma or Professional Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, Science & Technology or equivalent.Proficiency in Unix/Linux/Window/Oracle system administration for telecom service applications.3+ year (s) of working experience in the related field is required for this position.Willing to work in support line with standby 24x7.Preferable candidates experience in supporting telco VAS products (under vendors environment).Supporting local operators market only.Full-Time positions available.Applicants should be Malaysian citizens or hold relevant residence status.Job DescriptionResponsibilitiesGeneral Summary:Provides customer support through the performance of on-site installation, as well as overseeing any necessary diagnose, troubleshooting, service, and repair of complex equipment and systems. Responsible for creation and tracking of trouble tickets and resolution of escalated support incidents. Answers technical support queries and implements fixes for application problems. Creates and maintains documentation for supported applications.Coordinates with customers to resolve technical support issues.Principal Duties and ResponsibilitiesParticipate on a rotation pager schedule that provides system support on 24x7 (on standby and rotation) accurate and timely technical supports on critical problems and advisory service for customers.Communicate with customers while investigating or providing problem resolution.Collaborate with other teams to create quicker issue resolution to achieve high customer satisfaction.Answer escalation questions and provide consulting service for internal colleagues where appropriate.Develop working knowledge of all products and services offered by the Company.Hardware and software installation and configuration.Equipment/Production site commissioning.Participate in system integration and user acceptance tests.Compile customer configuration profile documentations.Perform scheduled night job activities.Control production by monitoring system processes working to resolve system problems and following established escalation procedures as required.Execute and support the operations installation of new software releases/updates into production by providing high-level technical guidance to operations personnel.Generate internal reports to support future business opportunity as well as analyzing and giving problem resolution.Generate external requested reports, files, and documentation to support problem resolution, billing issues, and new revenue generation.Generate internal reports to support future business opportunity as well as analyzing and giving problems resolution to the following departments.Develop and implement software tools, documentation and procedures to accurately monitor production applications on a daily basis with early warning indicators.To carry out other appropriate duties as when requested.</blockquote>

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