Reviewed: Autochild - The Evolution of Performance

[tmlmotorsport]

Is yer man Brendan Irish?

 

[Jackie Leong]

very clean place i noticed :)

 

[Bert]

He's Canned-Indian hehehe. I am sure the Anand will like that.

aka Canadian

 

[prodigy]

I will definitely need to check on my aircon system. Something is wrong somewhere. When my car is not moving, its hot. Once moving, the aircon kicks in.

 

[hansomecili]

Do anyone know the location of the place?? sunway? pj??

 

[tmlmotorsport]

He's Canned-Indian hehehe. I am sure the Anand will like that.

aka Canadian

Well with a name like Brendan, sure we'll claim him!

 

[NSkyline]

AutoChild Did It Again

Well.....I must say autochild do deliver what they promised. Sent my car in two days ago for top overhaul cause gaskets all burn and oil starts to leak. Met Brendan in the morning, told him bout the problem and he said can do, but if i want autochild to do, it got to be original parts. So, my ride is iswara 1.3....so he got the parts from supplier which cost me RM750++. The mechanics that is working there are chinese and they do know what they are doing. One of the mechanic suggested to me to do engine flush after putting the whole engine block together.

Ok...I pick up the car the next day and took it for a test drive and the response was good and I was abit worry that i can handle it well...cause it was quite a mean engine after overhaul. The car before autochild and the car after autochild was quite a different. Not like some other workshop, after you send in the car in and u pick it up....no different at all.

So far no oil leak, checking on it regurlaly just incase but i must say autochild did it again!!Superb job by their mechanics!!Thumbs Up!!! Oh by the way, 3 mechanics worked on my car the other day....so this kind of attention to your car you dont get it anywhere else at least not that i know of.

 

[PocketRocket]

when i send my car to add in acc or maintenance,i like it to be the main focus through the end...

 

[Garrett]

Hmm.. cost.. this one depends. Motor oil flush is one charge, brake flush is another charge, decarb is one charge..

I like their service and I did it on my proton.. but I have to warn you guys about the money you are going to spend on the maintenance. Do what you need, not the whole package. Otherwise you might freak. :_:

Separate charges for an ordinary workshop like this? I better think twice. Better send my car to Eon.

 

[s40t]

no wonder the workshop floor is shining and the mechanics hands are very clean, people scared to go.

I believe our local mechanics are better off in everything...experience, service and no separate charges.

 

[Autochild]

no wonder the workshop floor is shining and the mechanics hands are very clean, people scared to go.

I believe our local mechanics are better off in everything...experience, service and no separate charges.

??? Can you explain about "no seperate charges"?

And why is it you feel a need to be insulting?



Peace,
Autochild

 

[s40t]

no wonder the workshop floor is shining and the mechanics hands are very clean, people scared to go.

I believe our local mechanics are better off in everything...experience, service and no separate charges.

I also scared to go to ordinary workshops like this, haiyaaa, why u worry, there so many good workshops around in Klang Valley, cheaper some more, now must think about pocket maa....

I prefer to go to a workshop that the floor is not shining which means a lot of repairing had been done there.

 

[NSkyline]

Ello...autochild open business to serve a different segment of clientele mar. you think all walk in client got deep pocket?? All they are looking for is a workshop who do preventive maintenance rather than maintenance repair which will cost even more. Honestly speaking, how many workshops out there who will give you an honest opinion or advise? Even EON also wont let you in their workshop to see what they are doing? The floor is clean because they mop everytime the oil spill....SAFETY first. I dont work for them neither i get commission saying all this. This is my opinion...I agree they are pricey but you pay for what you get.

 

[Autochild]

nitrus,

Sorry for you disheartening experience with Autochild, which services did you do? how was the result for your car?

And Thanks for your feedback we will use it to help us to improve. However there is not much we can do in terms of fee's, it is a simple matter of economics, and it is very subjective from person to person, many times we hear that customers feel their money was well spent with us and occasionally like in your case customers feel overcharged.. but our fee's are fixed, we do not change them for one customer to the next or one vehicle/model to the next.

As far as Looking down on someone for not having the budget to do this or that or buy this or that.. hmm .. I don't feel that is like me (Brendan) .. I have great respect for anyone that finds their way to our shop.. perhaps something was mis-understood or mis-inturpurted.. or perhaps I was just having a bad day, sorry if you seen it like that.


Peace,
Autochild
(Brendan)

 

[crashb11]

Bros, pls do not be fooled by the expensive machines & the products they carry. The most important thing for me is customer service. Pls follow the link below & find out why i think Autochild is not as good as they claimed to be.tq

http://www.zerotohundred.com/newforums/car-talk/181340-a-very-bad-experience-at-autochild.html

 

[crashb11]

Ello...autochild open business to serve a different segment of clientele mar. you think all walk in client got deep pocket?? All they are looking for is a workshop who do preventive maintenance rather than maintenance repair which will cost even more. Honestly speaking, how many workshops out there who will give you an honest opinion or advise? Even EON also wont let you in their workshop to see what they are doing? The floor is clean because they mop everytime the oil spill....SAFETY first. I dont work for them neither i get commission saying all this. This is my opinion...I agree they are pricey but you pay for what you get.

are u sure u r not working for them or getting any commision or something?? because u sure do sound like 1 !!

just becoz they keep a clean floor or they let u see what they do, that does not make them good and likewise that does not make them bad either. A good workshop should be rated based on their expertise, workmanship & most importantly customer service. You may be 1 of the few lucky customers who has no bad experience with Autochild, but there are tons of bros out there who spend few hundred & thousands of ringgit to fix their ride, but instead they are being "conned" by workshops like Autochild to pay more than required in the pretext of "good things don't come cheap". I refuse to believe that because i believe that "expensive does not mean good" & Autochild is merely taking advantage of the situation here.

SO i would appreciate if you stay low in this matter & let Autochild speak for themself. You hv made ur point, fine, now sit back & let the real culprits speak up.tq

 

[Autochild]

How you wish to spend your time is up to you, we are however too busy to spend time debating with idiots. "Culprits" "Conned" zzzzz. Lets make it sweet and short, if you believe this infantile diatribe posted by crashb11 as fact then please stay away from Autochild, we cater to a more mature and discerning clientele.

Peace,
Autochild

 

[StrayBullet]

His reply to the bad review at RetroNISSANs.com
http://www.retronissans.com/showthread.php?t=379&page=8

 

[proton63t]

Wow, just read this topic......

I can share something about how local mechs works, and how oversea mech works.

Apparently, in our local community, workshops tends to give the best price to cater every customer so that customers feels easy-going and economic to go back to the same shop again. In order to fulfill this goal, they local mech will intro and sweet talks the budget products that is within your spending power.

To me, Autochild is a place for ppl who have been trusted in a good workmanship, which every service is done detailedly, with the best quality of service. (Same thing u spend your money on good food in Starhill).

As a norm, in oversea a regular workshop will charge service per-hourly, seperate charges for each different service. And they follow the regulations of professional workshops, so keep the place clean is a norm.

Perhaps, the customer himself should know better what car he is driving, what kind of service he requires, and how much he should spend for all the service, and the last but not least, WHERE TO SERVICE YOUR CAR ?

I finds it rather funny if a customer doest not inquires the price of the services before making a move, that is SUICIDE..... nobody will ever do that!

So, last words, you should choose the mech/workshop that you trust. There is not "Give A Try" or "Testing-Testing". Ask before you do, until all your questions are answered regarding any service you wish to do.

I think picking up a workshop's reputation in a forum is not very polite, to me it seems, is the customer problem. Unless you drive something 100k, perhaps someone will give u more attention when u drive into such places. Its just plain commonsense to everyone.

 

[StrayBullet]

You may be right. I would pay more if the company is doing a good job. If you find local workshops trying to sweet talk you into buying something. Maybe your relationship with them is questionable.

If you are comparing workshops outside this country, then so be it. But if other businesses trying to opperate inside Malaysia like workshops overseas, then I would say good luck. He still hires local workers with local attitude (which is better than the boss).

You think clean workshops means they are pro and can charge higher? I can introduce you to a workshop that is as clean as his, is customer oriented and does a good job. Most importantly not to expensive.

If you think people don't ask for repair price before doing it then you must be new to this world. But the answer is "we don't know what's wrong with it yet. We have to check first". How do you get the price then?

All these comments are not ment to pick on peoples workshop my friend. You have a very unique common sense there. If your shop only service cars above 100k then put a signboard loo.. Or when you see old cars driving in and do not wish to service the car, just tell politely that you do not wish to work on that car. Don't need to waste peoples time you know.

If you read correctly on replies to the negative review from autochild themself, They think they are not supposed to be customer oriented. If I walk in a shop and has to pay a lot more, I expect to be treated like a king man. If you think people that drive small cars don't deserve those kind of services, then one of your eye is bigger than the other lah.