Car Accident Inconvenience Claim (Loss of Use)

[jedi]

Hello all,

I would like to claim the LOSS of USE but I heard that this has to be submitted personally to the insurance company HQ in KL ?
Not allowed to submit to any branch office ?

If this is the case then how could Penang, Johor, Kuala Terengganu, Sabah & Sarawak people submit their claim ?

Thanks !

 

[DanzEterna]

u mean total lost?

 

[vr2turbo]

u mean total lost?

I think he mean lost of use of the car for a certain period. There is claim for that, like taxi fare, or car rental, something like that but not sure of the procedure, but I think all Insurance branches can do that. All they got to do is check with HQ for approval, not ask customer to contact HQ...:stupid:

 

[DanzEterna]

Ooo yeah heard of that, but I thought only can claim eg: car rental from the other insurance party?

 

[jedi]

as long as your car in the workshop then you can claim for "loss of use", or we call it inconvenience fees
they told me for 1500cc car it's RM30.00/day

I know this has to be done personally but I don't know MUST go to KL HQ ? are they going to issue the cheque immediately ? if no, then i shall be able to submit to any branch and wait for the cheque by POS

A friend of mine having issue with the insurance company because the insurance company says this claim shall exclude sat & sun. The reason they give is the insurance company was closed on weekend. Then my friend answered "saturday sunday I use car too. insurance company is closed doesn't mean I have to stay at home and not allowed to drive out for lunch & dinner"

 

[vr2turbo]

as long as your car in the workshop then you can claim for "loss of use", or we call it inconvenience fees
they told me for 1500cc car it's RM30.00/day

I know this has to be done personally but I don't know MUST go to KL HQ ? are they going to issue the cheque immediately ? if no, then i shall be able to submit to any branch and wait for the cheque by POS

A friend of mine having issue with the insurance company because the insurance company says this claim shall exclude sat & sun. The reason they give is the insurance company was closed on weekend. Then my friend answered "saturday sunday I use car too. insurance company is closed doesn't mean I have to stay at home and not allowed to drive out for lunch & dinner"

Got to read their T & C then only know.....