yes totally agree with u bro...Imam ghazali also already said "senjata paling tajam dalam dunia adalah LIDAH"...
i can say almost 99% employee / service provider emphasize about Courtesy...higher the scope of consumer contact than the underline will be more higher...but no use we just pointing Courtesy at one side only...thats the problem nowadays when all people keep op saying "customer always rite"...
remember here is Malaysian and not UK...no point we hopping UK style service with kinda typical Malaysian attitude...
then isn't it time to change and improve things for the better?
reminding ourselves this is Malaysia not UK, doesn't improve things.
and 2 wrongs don't make a right.
and an eye for an eye makes the whole world blind.
and more importantly, just because a person acts like an animal/hooligan, doesn't mean we have to react the same way.

lock this tread..ha ha ha
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